Journal archive

Abstract: There are a lot of Russian tourists on the Hainan Island. Most of the tourists want to get high quality hotel service. Hainan hotels are well equipped, but there are problems in customer care. Most of the problems re caused by poor communication: the hotel staff don’t speak Russian well enough to serve Russian-speaking guests. A research was made in the cities of Sanya, Haikou and Qionghai, taking into account the main provisions of the paper “On the main goals of service that combine work in a company and advanced training”. The goals of the research are: to find out the demand for highly skilled specialists speaking Russian in the province of Hainan; to find out the positions that require knowledge of Russian and qualifications of the staff for these positions; to formulate the methods of teaching the staff Russian and make the quality of service better to attract foreign tourists to Hainan province.